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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
How can I request a withdrawal?
Rewards cannot be withdrawn.
Credit can only be withdrawn to the card or account with which you originally used to pay. To withdraw Credit, click the withdraw button in Available Balance on the My Rewards & Credit page.
A record of the withdrawal will be listed on your credit card bill after your withdrawal request is successfully processed. If more than one card was used to pay, you will receive the total withdrawal amount split across each of the cards. Please refer all inquiries regarding the arrival of your refund to your card-issuing institution, as the time required to complete the refund may be affected by your institution's policies and practices.
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Refund time estimates:
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