Knowledgebase
Search your questions?
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
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Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
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International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
LightInTheBox Global Shipping Guide
Global Shipping Guide
Shipping Methods | Delivery Time (business days) | Carried by |
---|---|---|
Global Postal Service-No Tracking | 10 - 20 | National Postal Service |
Global Postal Service-Tracking | 10 - 18 | National Postal Service |
Global Expedited Postal | 5 - 8 | EMS or other specialized global e-commerce shipping couriers |
*Priority Line | 4 - 7 | yunexpress and local couriers |
Global Expedited Express | 3 - 4 | DHL, UPS, FedEx, and TNT |
Local Standard | 3 - 5 | Local couriers |
The United states | Economy Air |
The other countries | Priority Line |
Global Postal Service - No Tracking
Global Postal Service - No Tracking is usually the most economical shipping method and typically carried by a national postal service. It charges by the actual package weight.
Additionally, it comes with no minimal charge per package; therefore, it is very suitable for small packages. The actual shipping time varies from country to country, but it may take somewhere from 10 - 20 business days (14 - 28 week days).
The major drawback of Global Postal Service - No Tracking is that it does not provide tracking. Hence, we don't recommend the usage of Global Postal Service - No Tracking for any order over USD $30.
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Global Postal Service - Tracking
Global Postal Service - Tracking is also carried out by a national postal service, but includes tracking capability. The couriers charge a fixed tracking fee per package, typically ranging from USD $1 - 3.
Additionally, it varies from country to country and can take 10 - 18 business days (14 - 26 week days). We recommend the use of Global Postal Service - Tracking to improve your experience.
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Global Expedited Postal
Global Expedited Postal Shipping takes 5 - 8 business days (8 - 12 week days), and generally it is provided by EMS or other specialized global e-commerce shipping couriers.
It is highly recommended to use for oversized packages or items with shipping restrictions; such as those containing liquids, batteries, powders or gels that cannot be shipped with expedited shipping.
To ensure fast delivery when you order USD $60 or more, we only recommend the usage of Global Expedited Postal and Global Expedited Express Shipping.
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Priority Line
Priority Line is a new shipping method we are proud to offer to give you more options in shipping.
With tracking support and 4 - 7 business days (7 - 11 week days) delivery, Economic Express is faster than Postal Expedited, but cheaper than Express Expedited; Priority Line offers a middle option where speed and cost are balanced and peace of mind is guaranteed.
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Global Expedited Express
Global Expedited Express Shipping is the fastest way to ship your product globally. It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT. We have very good discounted prices from the couriers to save money; we highly recommend the usage of Global Expedited Express Shipping for the best shopping experience.
The tracking for Global Expedited Express Shipping is far superior to those of its counterparts. It includes updates on every step of the way.
The only drawback of Global Expedited Express Shipping is that it comes with a minimal charge of USD $10-15 per package. Therefore, it would only be economical, if the order is at least USD $40 or more.
Important Tips for Global Expedited Express Shipping:
The shipping price increases when the weight exceeds the 500mg mark. In other words, if the order is 999mg, the shipping cost is the same as 501mg.
Additionally, all expedited deliveries require a signature upon arrival, and are not always suitable for P.O. Box Addresses. If a P.O. Box address is provided, we may contact the customer for an alternate address, an actual residence/place of business, to insure there are no delays during the delivery process.
Enjoy savings on shipping time and cost by following these tips!
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Shipping Insurance
Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the "Check Out" page. We track millions of packages every month to calculate the loss and damage rates, which directly reflect the prices that are seen on our site. Our shipping insurance is usually very reasonable and affordable.

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Duty & Tax Insurance
Each country has different rules concerning import duties and taxes. Often, there may not be a charge, but there is also the chance that upon arrival the customer will be charged duties/taxes; in which case the customer is responsible for the extra charges. To completely remove the stress and uncertainty from a shopping experience, we recommend the purchase of Duty & Tax Insurance from us. As long as Duty & Tax Insurance is bought, we will fully reimburse customers any additional tax or duty fees that may have been incurred.

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Happy Shopping!
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