Knowledgebase
Search your questions?
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
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Payment FAQs
- Which payment methods do you accept?
- What payment methods are available in my country?
- How to pay with credit/debit card
- How to pay with PayPal
- Western Union and Wire Transfer Information
- How can I change payment methods?
- When will I be charged for my items?
- How can I view prices in my currency?
- How do you calculate currency rates?
- About Paying Tax on Purchases
- How do I use a coupon?
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International Shipping & Delivery FAQs
- LightInTheBox Global Shipping Guide
- How can I track my package?
- How do I estimate my delivery date?
- How do I calculate shipping costs?
- What shipping methods do you offer?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a "CPF" number? (Brazilian customers)
- Worldwide Shipping - What does it mean?
- Returns & Refunds FAQs
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My Rewards & Credit FAQs
- What is the Rewards & Credit Balance?
- How do I earn Rewards & Credit?
- How can I check my Rewards & Credit Balance?
- When will my accrued Rewards post to my account?
- How long do I have to use my Rewards & Credit Balance?
- How can I use my Rewards & Credit Balance?
- How can I request a withdrawal?
- What happens to my Rewards when I return items for a refund?
- How can I buy Prepaid Credit and use it?
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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Which payment methods do you accept?
We accept a variety of payment methods.
- Pay by PayPal : the safer, easier way to pay.
- Pay by Credit/Debit Cards :we
accept visa, mastercard, visa electron,
American Express, JCB, Dinersclub, Discover, CarteBancaier(France only),
Bancontact(Belguim only), Delta, Visa Dankort(Denmark only ), Elo(Brazil only),
Hippercard(Brazil only)
Pay by Klarna : we accept Klarna Paylater(buy now, pay later with klarna in 14 days or so), Slicit(buy now,slice the payment at your own pace) and instalment(Payin3 for UK), Right now Klarna payments support Sweden, Germany, UK, Norway, Denmark, Finland, Netherlands, Austria. (Please be noted that Klarna orders can only be approved only when the customer has no unpaid invoice with Klarna)
- Realtimebank-Ideal : we accept
onlinebanking payment iDeal(only for Netherlands)
- Realtimebank-Sofort : we accept onlinebanking
payment Sofortbanking (for Austria, Belgium, Germany,Italy, Spain, Switzerland)
- Cash payment for latm: Boleto (For Brazil) , OXXO ( For
Mexico), please be noted that the invoice should be completed in 3 due days.
- Domestic credit cards for Brazil and Mexico with
instalment payment
For Brazil, we accept domestic cards: visa, mastercard, Americanexpress, Dinersclub, Discover, Elo, Hippercard, with interest free for 1 ,2,3 instalments, you can slice the payment into 1 to 12 instalments at your choice. (except American Express, which only supports 1 to 6 instakments)
For Mexico, we accept domestic credit/debit cards: visa, mastercards, you can either slice your payment into 1, 3, 6, 12 instalments at your choice. - Yandexmoney(For Russia)
- Western Union
- Wire Transfers
Choice of Law
All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms of Use, or the rights and obligations of the you or lightinthebox.com in connection with the Site, shall be governed by, and construed in accordance with, the substantive laws of HK without regard to conflicts of law principles. All users consent to the jurisdiction and venue of HK courts. EU customers and transactions processed through Light In The Box Limited governing law is the UK law (terms/contract governed by laws of England and Wales) - the terms are governed by the laws of England and Wales - jurisdiction of the courts of England and Wales.
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