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Weddings & Events Dresses (Made-to-Order) FAQs
- What does made-to-order mean?
- How do I measure my size?
- How far in advance should I order my dress?
- Can I modify a dress' design such as style/fabric/length?
- Can I change my size after I placed my order?
- Can I cancel the dress if I change my mind?
- How to check my dress' tailoring status?
- Do you sell fabric swatches or can I buy material directly from you?
- Made-to-Order dresses alteration options & return policy
- New User--Guide
Can I change my size after I placed my order?
Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-order for each customer. Therefore, if you want to change the size of a dress you can only do so by cancelling your order and then ordering a new size. By cancelling within 24 hours of payment confirmation*, there will be no additional charges. After 24 hours have passed, there will be additional charges involved in cancelling your order. Please see our cancellation policy for more information.
*When you receive an email entitled "Payment Confirmation for Order# XXXXXXX with LightInTheBox.com," your payment has been confirmed.
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