Knowledgebase
Search your questions?
-
My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
How do I contact Customer Service about my order?
Let Us Help Route Your Request
Customer
Support -Get in touch with our
dedicated support team
Please choose a relevant topic to ensure you reach out the dedicated Support Team:
Order I have placed (When will it arrive etc.)>
Pre-Sale inquiry (How to pay etc.)>
Cannot log in (Forgot account/password etc.)>
——Inquiry regarding the order you have placed
After sign in to “My Orders”, you can easily find each order you've placed and its current status. You can open each Order Details page by clicking on either the Order Number or View Details.
On both of your Order List page & your Order Details page, various types of help options will be available based on your order status.
*In case you couldn’t find related order, you may refer to "Can’t find your order?” and fill in the required information, our customer service team will contact you within 24 hours after you submit the ticket.
——Pre-Sale or other inquiry before placing order
If you have just
registered an account on our website and have Pre-Sale or other issue before
placing the order, you may contact our customer service via “Submit Ticket for Pre-Sale/Other Issue ”.
——Cannot log in due
to account/password issue
If you can't log
in your account because you forgot your user account or password, try these
troubleshooting steps to get back into your account first.
*Can you receive order notification email?
If so, the email address is your login account. You can click "Forgot password" to get a new one.
*Is it possible that you paid the order directly via PayPal without registration
If so, your PayPal account is the login account. You can click "Forgot password" to get a new one. Or you can search in your email inbox to find out the previous password.
*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.
If you tried the
above solutions and still couldn’t log in the account, please click “Need Help” and fill in the required information,
our customer service team will contact you within 24 hours and are eager to
help.
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