Knowledgebase
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
I ordered a standard sized dress, not a custom size, why is it taking so long?
All of our dresses are made-to-order, whether you ordered a standard or custom size, require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you’ll have an idea of when to expect your item.
| Category | Expedited Shipping (business days) |
Standard Shipping (business days) |
| Wedding Dresses | 3-5 | 6-8 |
| Special Occasion Dresses | 3-5 | 6-8 |
| Wedding Party Dresses | 3-5 | 6-8 |
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