Knowledgebase
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
When will I receive my order?
All of our items require processing time before they ship. Processing time for most items is displayed on the item's product detail page. Shipping time varies based on the shipping method you chose at checkout. See the chart below for our different shipping options:
| Shipping Time (Business Days) | ||
| Expedited | Standard | Super Saver Shipping |
| 3-5 | 6-8 | 10-20 |
Let's say you order a faucet. To calculate when you can expect it to arrive, you would go to the faucet's product detail page and find the "Processing Time" estimate. You would then add this estimate to the Shipping Time estimate for your chosen shipping method to get the total time until your order arrives.
You can go to My Orders and click on the order you need help with to check the current status of your order and view the estimated shipping date.
Once your items have shipped, we’ll send you an email confirming shipment and include all relevant tracking information we can provide.
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