Knowledgebase
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
How can I cancel my order?
Please refer to the chart below as a reference to our cancellation policy:
Made-to-Order products
| Within 24 hours of payment confirmation* | 24 hours after payment confirmation* |
|---|---|
| Full Refund | 50% refund of the product price, full refund of the shipping price |
*When you receive an email entitled "Payment Confirmation for Order#_______ with LightInTheBox.com", your payment has been confirmed.
To delete your order (Order Status: Draft or Pending)
1. Sign into “My Account” and click on “My Orders”.
2. Click on the order number that you would like to cancel.
3. Click "Delete this order" and confirm that you want to proceed with cancellation order.
To cancel your order (Order Status: Processing)
1. Sign into “My Account” and click “My Orders".
2. Click on the order number that you would like to cancel.
3. Click “cancel this order” located at the bottom of the Order Details page to proceed with cancellation.
Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.
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