Knowledgebase
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My Orders FAQs
- How do I check my order status?
- What does my order status mean?
- How can I cancel my order?
- When will I receive my order?
- I ordered a standard sized dress, not a custom size, why is it taking so long?
- How do I contact Customer Service about my order?
- What if I have a question before placing an order?
- My Account FAQs
- Payment FAQs
- International Shipping & Delivery FAQs
- Returns & Refunds FAQs
- My Rewards & Credit FAQs
- Weddings & Events Dresses (Made-to-Order) FAQs
- New User--Guide
What does my order status mean?
In "My Orders", you can easily find each order you've placed and its current status. On your order details page, various types of help options will be available based on your order status.
Please refer to the table below to learn more about the available options at each stage of your order.
| My Order Status Is: | That Means: | Right Now I Can: | |
|---|---|---|---|
| Draft | Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. | --Complete payment |
|
| Pending | Your order is currently incomplete, and awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. | --Complete payment |
|
| Processing | Payment Received | We’ve received your payment and are beginning verification to ensure payment security. | --Check order progress |
| Payment Confirmed | Your payment has just been confirmed and we will begin processing your order immediately. | ||
| Packaging | Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Processing time is displayed on the product detail page. Made-To-Order Apparel: Processing time is simply the Tailoring time displayed on the product detail page. Items marked “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours. |
--Check order progress |
|
| All Shipped | Everything in your order has been packaged and sent to the provided shipping address. | --Resolve a payment issue --Request a return or refund --Report missing or wrong products --Inquire about customs duties |
|
| Cancelled | This order has been cancelled. | --Resolve a payment issue (for refunds) | |
*Please see our Cancellation Policy for product-specific policies.
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